Frequently Asked Questions
Everything you need to know about caring for your Orenza pieces, sizing, and returns. Still have a question? Reach out here.
Will this tarnish?
Nope. Every Orenza piece is 18K gold PVD plated stainless steel — anti-tarnish, hypoallergenic, and safe for the shower, the gym, and the ocean. No more taking it off.
How do I clean and store it?
Like all gold plated jewelry, Orenza pieces may experience discoloration over time (typically 3 months to 3 years) depending on care. To maximize the life of your charm:
• Store in a cool, dry place
• Use the ziplock pouch provided with your purchase
• Keep away from moisture, perfume, and harsh chemicals
Do the charms fit any chain or bracelet?
Yes — every Orenza charm clips onto every Orenza chain, so you can build and rebuild your stack however you like.
What is your return policy?
Reach out within 14 days of delivery and we will make it right. Email us at myorenzajewelry@gmail.com.
Is Orenza jewelry hypoallergenic?
Yes. Our 18K gold PVD plated stainless steel is nickel-free and safe for sensitive ears and skin.