Refund policy

We want you to love your pieces! If you need to make a return, here are our guidelines:

14-Day Window: We accept returns on eligible items within 14 days of delivery.

Condition: Items must be unworn, unused, and returned in their original packaging.

Final Sale: Personalized, engraved, special-order, and sale items are final sale and cannot be returned or exchanged.

Return Shipping: Customers are responsible for return shipping costs.

Original Shipping: Original shipping charges are non-refundable.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will make it right immediately.

Once your return is received and inspected, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to reflect on your statement, depending on your financial institution.

We’d love to help! Contact us anytime at myorenzajewelry@gmail.com.

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